Hello all,

As we continue to celebrate women who go above and beyond, we recognize those who set a powerful example of resilience and determination in overcoming challenges.

In today’s blog, we are highlighting an inspiring woman who leads a team of technical experts while keeping customer experience at the forefront.

Meet Suparna Siriyah, a dedicated Senior Technical Support Manager who ensures seamless customer experiences by leading her team with efficiency and expertise. Her day begins with a quick review of overnight support tickets, identifying urgent issues that need immediate escalation.

I was curious to know how her day looked like as a Senior Manager of a technical team. She was so humble to spend some time to share her thoughts on this. Over to Suparna now,

Mornings are spent in team stand-ups, where she aligns her support engineers on priorities, discusses roadblocks, and strategizes solutions. She also collaborates with product and engineering teams to address recurring technical concerns, ensuring long-term fixes rather than just quick solutions.

Midday, Suparna dives into customer interactions, handling escalations with a calm and analytical approach. Whether it’s troubleshooting a complex issue or reassuring a frustrated client, She brings exceptional organizational and leadership skills, combined with empathetic communication, to effectively manage and motivate teams.

Late Evenings are for process improvements—analyzing support metrics, optimizing workflows, and implementing training programs to upskill her team. She ensures that every customer receives timely, high-quality support while also empowering her team to grow.

As the day winds down, Suparna reviews key performance indicators, acknowledges top performers, and prepares for the next day’s challenges. Her leadership is the backbone of a customer-centric support operation, ensuring the flourishing of both clients and her team.

For Suparna, leading a technical team isn’t just about fixing problems—it’s about creating seamless experiences and driving continuous improvement. 🚀

Here is the Q&A with Suparna!

1) Could you please share a brief intro about yourself for our community audience?

I am Suparna Siriyah, the Senior Manager overseeing the Global Service Desk team for our Helix ITSM product, as well as the DWP/DWPC product-based team. It's been a fantastic four years with BMC!

2) What are some of the biggest challenges you've faced as a woman in a leadership role?

One of the most significant challenges I faced in my career was ensuring my ideas were recognized and my contributions valued. At times, I had to put in extra effort to establish credibility, even when my knowledge and experience aligned with the discussion. I overcame this challenge by confidently backing up my ideas with  data and building strong professional relationships. Seeking mentors and allies helped amplify my voice, while self-advocacy ensured my contributions were recognized. 

3) How do you overcome self-doubt and failure? Either it is in your career or your life.

Yes, there are times when self-doubt creeps in, making me feel like I’m not doing well. In those moments, I remind myself of the difficult situations I’ve overcome to reach where I am today. Reflecting on those challenges and recognizing how they have strengthened me energizes me even more to work on my shortcomings.

4) What is the most valuable life lesson you've learned through your experience?

The most valuable lesson I’ve learned is to always be your own advocate and stand up for yourself. At the end of the day, it's your battle, and it's best to rely on yourself rather than depend on anyone else. Take charge of your life—no one else will do it for you.

5) If you could go back in time, what advice would you give your younger self?

 I would advise myself to be more confident in decision-making, stand firm on what’s right, and learn to say no when necessary.

6) What are the biggest tech trends that excite you right now?

As a woman in tech, I'm excited about AI and automation, especially their impact on IT service management. AI-driven chatbots, predictive analytics, and automation are making operations more efficient and proactive.

7) What does emotional intelligence mean to you?

 As a woman leader, EQ is about inspiring and empowering my team to succeed through motivation, trust, and strong relationships. Most importantly, it’s about leading with empathy—because at the end of the day, we are humans, not robots.

For Suparna, technical support isn’t just about fixing problems—it’s about creating seamless experiences and driving continuous improvement

Suparna’s journey is a testament to the power of resilience, leadership, and an unwavering commitment to excellence. Her ability to navigate challenges, inspire her team, and prioritize customer experience makes her a true role model for many.

As we celebrate strong and determined women in leadership, we would love to know: who inspires you in your professional journey?

Share your thoughts in the comments and join the conversation to say "Thank you" to Suparna for her outstanding achievements!

This podcast is hosted by Samantha Hudson Dos Santos Figueira, today’s episode is extra special because we’re celebrating International Women’s Day! We're excited to welcome 11 remarkable women from BMC who will be sharing their experiences, insights, and vision for the future of women in tech. Be ready to listen to interesting conversations related to breaking barriers, role of diversity in workplace, mentorship and advocacy, challenges and triumphs, and outlook for the future.

🎙️ Listen Now:

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Don’t forget to subscribe on your favorite platform for future episodes!

Women’s Day is more than just a celebration—it’s a tribute to the resilience, innovation, and leadership of women who continuously break barriers and drive progress. Across industries and disciplines, women are transforming communities, mentoring the next generation, and ensuring inclusive growth. At BMC Community, we take this opportunity to spotlight the incredible women whose dedication and expertise have shaped our community. 

Trailblazers in Innovation and Community Leadership 

The strength of our community lies in the dedication and contributions of its members. These exceptional women have played a pivotal role in enriching BMC’s community ecosystem by fostering collaboration, sharing knowledge, and sparking impactful discussions that uplift and empower others. Through their leadership and commitment, they have helped create a more inclusive, insightful, and engaged space where members can learn, grow, and make a lasting impact.  

1. Karen Farrell – A Multi-Faceted Leader 

A seasoned professional, Karen has been an integral part of the BMC community. With a diverse background spanning technical writing, UX design, web development, and project management, she has contributed significantly through knowledge-sharing, mentorship, and engagement. Her dedication and expertise continue to inspire and empower others within the community. This is reflected in her impressive 152,613 reputation points, 1,279 posts, and 399 comments. 

2. Anne Brock – A Mentor and Knowledge-Sharing Advocate 

With 112,998 reputation points, 57 posts, and 549 comments, Anne has been a guiding force within the community. She is known for her commitment to mentoring, education, and ensuring that knowledge is accessible to all members. Her contributions continue to empower and uplift others. 

3. Marie Johnson – Championing Collaboration and Support 

A strong advocate for collaboration and engagement, Marie has played a key role in fostering meaningful connections within the community. With 24,358 reputation points, 16 posts, and 270 comments, her contributions have been instrumental in building a supportive and inspiring environment. 

4. Juliette Murray – A Dynamic Voice in the Community 

A driving force in the community, Juliette has actively shaped discussions with her insights and expertise. With 12,093 reputation points, 97 posts, and 226 comments, her dedication to knowledge-sharing and fostering meaningful engagement makes her a valued contributor to the BMC community. 

Honoring Women’s Impact Every Day 

Women’s contributions go beyond numbers; they represent leadership, mentorship, and the collective strength that builds thriving communities. Today, we honor their efforts and encourage everyone to recognize the women who have made a difference in their professional and Personal journeys. 

💜 Join us in celebrating the incredible women who inspire and empower us every day. Whether through mentorship, innovation, or leadership, their contributions leave a lasting impact. Take a moment to appreciate and tag a woman in the BMC community who has influenced your journey! 👏

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