Hello everyone!

Wishing you all a very Happy New Year!

As we step into 2025, it's the perfect time to reflect on the journey we've had in 2024. Every year brings its own set of challenges and victories, and no matter how big or small, each accomplishment is worth celebrating. 🎉

This past year, we've all been through something—personally and professionally. Whether it was a milestone at work, a personal goal achieved, or a moment that made you proud, your wins are valuable and deserve to be celebrated.

At BMC Community, we love to share and celebrate each other's successes.

We’d love to hear about the highlights of your 2024 journey! It could be a breakthrough at work, a personal victory, or anything that made 2024 memorable for you. By sharing your story with the BMC community, we can all celebrate your success together and inspire each other to keep going! :)

✨ How to participate:

1. Share your 2024 highlight or win in the comments below. 💬
2. Feel free to add a personal story or reflection that can make it more meaningful. ✍️
3. You can also share any pictures 📸 that showcase your achievement or moment!

Let’s take a moment to truly celebrate how far we've come, and step into 2025 with the excitement and confidence that our achievements are just the beginning! 🌱💪 Every success, no matter how big or small, adds to our collective strength as a community.

We can’t wait to hear your stories and celebrate your wins with the amazing BMC community! 🎉 Let’s make this year even more remarkable, together!

Every blog tells a story, shares a lesson, or sparks an idea. Our community thrives on sharing knowledge, sparking conversations, and providing value to members worldwide.

In this blog post, we count down the Top 10 Most-Viewed Blogs of 2024 that captured your attention and left a lasting impact. From expert tips to groundbreaking ideas, these blogs represent the very best of what our community has to offer.

1) Welcome to BMC COMMUNITY - Getting Started by

https://community.bmc.com/s/news/aA33n0000008WX8CAM/welcome-to-bmc-community-getting-started

2) Orchestrating Snowflake with Control-M by

https://community.bmc.com/s/news/aA33n0000008WUE/orchestrating-snowflake-with-controlm

3) Transfer Files To SharePoint with Control-M 21.3 by

https://community.bmc.com/s/news/aA3Kj000000TTp4/transfer-files-to-sharepoint-with-controlm-213

4) Control-M 21.3 is Here!

https://community.bmc.com/s/news/aA3Kj000000TTvR/controlm-213-is-here

5) Knowledge Share Wednesday: What is Elasticsearch, and how does it work?

https://community.bmc.com/s/news/aA3cx0000000ZfJ/knowledge-share-wednesday-what-is-elasticsearch-and-how-does-it-work

6) Knowledge Share Wednesday - What does an API gateway do?

https://community.bmc.com/s/news/aA3Kj000000TUUI/knowledge-share-wednesday-what-does-an-api-gateway-do

7) Knowledge Share Wednesday - Database Replication Lag

https://community.bmc.com/s/news/aA3cx0000000msf/knowledge-share-wednesday-database-replication-lag

8) BMC Helix Observability and AIOps Webinar Series

https://community.bmc.com/s/news/aA33n0000008WWZ/bmc-helix-observability-and-aiops-webinar-series

9) Knowledge Share Wednesday: Understanding JWT - JSON Web Tokens by @Himanshu

https://community.bmc.com/s/news/aA3cx00000013VJ/knowledge-share-wednesday-understanding-jwt-json-web-tokens

10) Helix Discovery Best Practices

https://community.bmc.com/s/news/aA33n0000008WK9/helix-discovery-best-practices

Join us as we celebrate the voices behind these remarkable knowledge shares and revisit the insights that made them a hit. You might even discover something new to add to your favorites!

Take a moment these must-read blogs and celebrate the voices behind them!

Hello everyone,

The holiday season is here. At BMC Community we believe the joy of the season shines brightest when shared—and we are inviting you to join in the festivities!

This is the perfect time to take a pause, enjoy the moments that matter, and spread a little extra cheer. Whether it’s in your workspace, at home, or within your community, your holiday spirit can inspire others and make this season even more meaningful.

Here’s How You Can Join the Celebration:

We would love to see how you’re embracing the holiday vibe. Share your:

🎄 Festive Touch: Snap a photo of your creatively decorated space or holiday setup—it could be a cozy home corner or an inspiring office display.

🍪 Holiday Recipes: Share a recipe that’s become a family favorite or a tradition passed down through generations. Bonus points for mouthwatering photos!

🎁 Moments of Giving: Whether it’s thoughtful gifts, acts of kindness, or creative Secret Santa exchanges, show us how you’re spreading joy.

🎉 Traditions that Matter: Share those cherished rituals or unique customs that make your holiday season unforgettable.

🌟 Community Cheer: Highlight the ways you’re making a difference in your neighborhood, from charity drives to small acts of generosity.

Why Participate?

Sharing your moments isn’t just about showcasing your creativity—it’s about inspiring your peers and spreading the warmth of the season. Plus, the most heartwarming or unique submissions may be featured on our community page!

How to Share:

📸 Post your pictures or videos in the comments below.

📝 Tell us the story behind your holiday tradition or celebration.

✨ Add your New Year’s wishes or resolutions to spread optimism as we step into the year ahead.

Together, let’s create a space where joy, collaboration, and inspiration take center stage. The holiday season is a reflection of the connections we nurture—and at BMC Community], we are grateful to have a vibrant network of members like you.

Wishing you a season filled with warmth, laughter, and meaningful moments. Here’s to a brighter year ahead!

Let’s start the celebrations—ready, set, share! 🌟🎁🎉

Welcome to Connect with Helix Webinar Series page

Follow this page to learn of new ‘Connect with Helix Webinars’. Please note at the bottom of this page will be links to past years and webinar series.

For 2025 please subscribe here:

For our other interactive sessions please follow "Ask The Experts" here

Past Webinars:

December:

How To Configure DWP Catalog Approval - Q&A - Slides - Recording - Education

Helix GPT with Innovation Suite - Q&A - Slides - Recording AM - Recording PM - Education

Helix Atrium CMDB Auditing - Essential Policies, Audit Types and Config Demo - Q&A - Slides - Recording

Helix Admin Forum - Ericsson's Journey With Helix Virtual Agent & AIOps - Recording

Smart Reporting - Helix Dashboards Customer Workshop - Q&A - Slides - Recording - New Education Course

November:

The Future Of BMC Helix ITSM - Use Asset Automation To Empower Your Asset Data - Q&A - Slides - Recording

Helix OnPrem Containers - Recent Updates & Futures - Q&A - Slides - Recording (AM) - Recording (PM) - Education

Modern Service Assurance and Optimization - Q&A -Slides - Recording

What's New In BMC Helix Digital Workplace - Q&A - Slides - Recording

Session 9: Service Assurance and Capacity Optimization with AIOps - Q&A - Slides - Recording

What's New In Innovation Suite - Q&A - Slides - Recording - Education

Maximizing Insights With OOTB Helix Dashboards For CMDB - Q&A - Slides - Recording

A Self Guided Demo On BMC Helix Operations Management With AIOps - Slides - Recording

Introduction To Helix GPT Knowledge Curator Agent - Q&A - Slides - Recording

October:

Ask The Experts - Helix Dashboards - Q&A - Recording

An Introduction To BMC's New Portfolio - Netreo Solution - Q&A - Slides - Recording

Smart Reporting - Helix Dashboards Customer Workshop - Q&A - Slides - Recording - Education

BMC Discovery – CMDB Sync Customizations - Q&A - Slides - Recording - Education

Helix Dashboards - Key Features Of 24.4 - Q&A - Slides - Recording - Education

Best Practices Of Integrating With 3rd Party Services Using iPaaS - Q&A - Slides - Recording - Education

Session 8: Transitioning from TSOM to BHOM: A New Era in Operations Management - Q&A - Slides - Recording - Education

Enhanced Notification Engine For BMC Helix Digital Workplace - Q&A - Slides - Recording - Education

Session 5: GenAI to improve employee self-service capabilities on Digital Workplace - Q&A - Slides - Recording - Education

September:

Modernising IT with Helix Service Ops (APAC Session) - Slides - Recording (No Q&A)

Smart Reporting To Helix Dashboards (India/APAC Session) - Q&A - Slides - Recording

Helix Discovery - "A Year In Review" - APAC/India Session (8am BST) - Slides - Recording

Helix Discovery - "A Year In Review" - EMEA/US Session (4pm BST) - Slides - Recording

Modernising IT with Helix Service Ops (EMEA/APAC Session) - Q&A - Slides -Recording

Session 7: BMC Helix AIOps - Good Events Drive Good Decisions! - Slides -Recording (no Q&A) Education Recommendation: BMC Helix Service Monitoring/AIOps: Education Enterprise Product Subscription

Session 4: HelixGPT Capabilities in Service Management (APAC/India/EMEA) - Q&A - Slides - Recording (consolidated both AM & PM)

Smart Reporting To Helix Dashboards (EMEA) - Q&A - Slides - Recording

What's New In BMC Operation Management (BHOM) 24.3 Release - Q&A - Slides - Recording

How to create a DWP Catalog Service - Q&A - Slides - Recording

August 2024

What's New In Helix ITSM - Roadmap Session - Q&A - Slides - Recording

Catch Up With BMC Community - Slides - Recording (No Q&A)

Remedy to Helix ITSM OnPrem: Migration Overview and Troubleshooting Tips - Q&A - Slides - Recording

A Self-Guided Demo Walkthrough ITSM Use Cases - Q&A - Slides - Recording

BMC Discovery - Data Enrichment & Custom Nodes - Q&A - Slides - Recording

Smart Reporting - Helix Dashboards Reporting - Q&A - Slides - Recording - Education Recommendation: BMC Helix Dashboards: Essential Subscription - Education Recommendation: BMC Helix Dashboards 23.x: Fundamentals Migrating Reports (WBT)

Session 6: BMC Helix AIOps - Helix Platform Breaking Down Silos With Service Ops & Data Sharing - Slides - Recording (no Q&A) Education Recommendation: BMC Helix Service Monitoring/AIOps: Education Enterprise Product Subscription

Navigating Windows BMC Discovery - A Full Process Overview - Q&A - Slides - Recording

Session 3: Using HelixGPT To Enable ServiceOps - Q&A - Slides - Recording - Education Recommendation: BMC HelixGPT 23.x: Fundamentals Concepts (WBT)

What's New In BMC Helix Digital Workplace 23.3.03 - Q&A - Slides - Recording

July 2024

Business Workflows - Email Best Practices And Troubleshooting - Q&A - Slides - Recording - Education

Best Practices for BHCO Gateway Server & Metrics - Q&A - Slides - Recording

Smart Reporting To Helix Dashboards Customer Workshop (US Session) - Q&A - Slides - Recording - Education Recommendation: BMC Helix Dashboards: Essential Subscription and Education Recommendation: BMC Helix Dashboards 23.x: Fundamentals Migrating Reports (WBT)

Session 5: BMC Helix Observability & AIOps-One company's transformation to AIOps - Slides - Customer Slides - Recording - Education Recommendation: BMC Helix Service Monitoring/AIOps: Education Enterprise Product Subscription

BMC Helix CMDB Portal - A Modern User Experience - Q&A - Slides - Recording - Education Recommendation: BMC Helix ITSM & CMDB: Ultimate Subscription

Learn About The Key Features Of The BMC Helix Dashboards 24.3.00 Release - Q&A - Slides - Recording - Education Recommendation: BMC Helix Dashboards: Essential Subscription and Education Recommendation: BMC Helix Dashboards 23.x: Fundamentals Migrating Reports (WBT)

Session 2: GenAI Made Easy: No-Code Deployment In Minutes With HelixGPT - Q&A - Slides - Recording -

Education Recommendation: BMC HelixGPT 23.x: Fundamentals Concepts (WBT)

DWPC & Smart-IT - Data Migration Using The Helix Data Manager (HDM) Tool - APAC/India - Q&A - Slides -Recording

DWPC & Smart-IT - Data Migration Using The Helix Data Manager (HDM) Tool - US/EMEA -Q&A - Slides - Recording

Seamlessly Migrate Service Catalog Using SRD-to-DWP Catalog migration utility - Q&A - Slides - Recording

June 2024

Ask The Experts - Dashboards - Q&A - Recording

Ask The Experts Business Workflow - Q&A - Recording

How To Enable Monitoring Of BMC Patrol For PostgresSQL DB Using BHOM - Slides - Recording (no Q&A)

Smart Reporting To Helix Dashboards Customer Workshop (APAC Session) - Slides - Recording - Education (no Q&A)

Session 4: BMC Helix Observability and AIOps – Practical Examples - Q&A - Slides - Recording - Education

Transforming The User Experience: Intelligent Ticket Resolution With Agent Assist (APAC/India Session) - Q&A - Slides - Recording

Transforming The User Experience: Intelligent Ticket Resolution With Agent Assist (EMEA/US Session) - Q&A - Slides - Recording

May 2024

Track-It! Key Features of Asset & Software License Management -Q&A - Slides - Recording - Education

Ask The Experts - DWP - Q&A -Recording - Education - Education - Education

Migration Tools For Helix Containers – Digital Workplace (DWP) Export & Import Utility - Q&A - Slides - Recording

Learn About Key Features Of BMC Helix Dashboards 24.2.0 - Q&A - Slides - Recording - Education

New OnPrem Containerized Platform Support Policy - Q&A -Slides -Recording

On Premise To SaaS Migration Made Simple (APAC Session) - Q&A - Slides - Recording

On Premise To SaaS Migration Made Simple (EMEA/US Session) - Q&A - Slides - Recording

Session 3: BMC Helix Observability and AIOps – Tangible Advantages - Q&A - Slides - Recording -Education

How To Use Transformations In Helix Dashboards - Q&A - Slides -Recording - Education

Ask The Experts - Track-It! - Q&A - Recording - Education

BMC Helix Business Workflows Approval Configuration - Q&A - Slides - Recording - Education - Education

Smart Reporting - Helix Dashboards Customer Workshop - Q&A - Slides - Recording - Education

What's New in BMC Helix Digital Workplace 23.3.02 (Content to be released 31/05/24) - Q&A - Slides - Education - IDD Recording

BMC Digital Workplace - How To Configure Approval Notifications - Q&A - Slides - Recording - Education

Tools To Support Upgrades To Helix Containers - Covering Workflow & Auto Recon Utilities - Slides - Recording - Education (no Q&A) Video Demo

April

Monitoring Of MSSQL DB With BMC Helix Operations Management (BHOM) - Q&A - Slides - Recording - Education

BMC Helix Digital Workplace Catalog - Common Workflow Creation Use Cases & Best Practices - Q&A - Slides - Recording - Education

Ask The Expert session: Unlocking BMC Helix IT Operations Management - Q&A - Recording

Migration Tools for Helix Containers - License Utility Tool - Q&A - Slides - Recording

Discovery Blueprints -Talking To The Outcomes - Q&A - Slides - Recording - Education

Session 2 - BMC Helix observability and AIOps – Getting Started Q&A - Slides - Recording - Education

SSL In Helix On Premises: Configuration, Maintenance & Troubleshooting - Q&A - Slides - Recording

How To Use The Helix Dashboards Conversions Tool - Q&A - Slides - Recording - Education

Giving IT Observability Context to Isolate Root Causes Faster (11am CDT) (Marketing)

BMC Helix ServiceOps (ITSM & ITOM) On Premises Deployment - Disaster Recovery Support - Q&A - Slides - Recording - Education

March

Customizing Asset Management in Progressive Web Apps (PWA) - Q&A - Slides - Recording - Education

BHOM Understanding Event Policies - Q&A - Slides - Recording

What's New in BMC Helix Digital Workplace 23.3.01 - Q&A - Recording

BMC AR Platform - Best Practices Consuming REST API - Q&A - Slides - Recording

Ask The Experts - Track-it! - Q&A - Recording

BMC Footprints - Configuring & Defining Business Rules - Q&A - Slides - Recording

BMC Helix Data Manager - Troubleshooting Q&A - Slides - Recording - Education

BMC Helix Service Management 23.3 - March Update - Q&A - Slides - Recording

BMC Client Management - Deep Dive on Application Management - Q&A - Slides - Recording

Ask The Experts - TSOM & BHOM - Q&A - Recording

Ask The Experts - BMC Footprints - Q&A - Recording - Education

BMC Client Management - Back to Basics With OS Deployment - Q&A - Slides - Recording - Education

Session 1: BMC Helix Observability & AIOps Fundamentals - Q&A - Slides - Recording - Education

BMC Helix Discovery - Enriching Discovery Data - Q&A -Slides - Recording - Education

Ask The Experts - BMC Helix Data Manager - Q&A - Recording

Ask The Experts - BMC Helix Intelligent Integration - Q&A - Recording

Ask The Experts - MidTier - Q&A - Recording

Managing Apple & Android Devices with BMC Client Management - Slides - Recording - Education

BMC Client Management Install & Upgrade - Slides - Recording (No Q&A) - Education

BMC Helix Intelligent Automation - Reducing Noise by Incident Consolidation - Q&A - Slides - Recording

February

BMC Helix Knowledge Management (HKM) - The Key To AI Success (EMEA) - Q&A - Recording (using APAC session) - Slides - Education

BMC Helix Knowledge Management (HKM) - The Key To AI Success (US Session) - Q&A -Recording - Slides - Education

BMC Helix On Prem Pre Installation Environment Validation - Q&A - Recording - Slides

BMC Helix - The Service Management Platform 23.3 (EMEA/US) - Q&A - Slides - Recording

Best Practices For Upgrading Track-IT - Q&A - Slides - Recording

Practical Uses of AI for IT with BMC Helix AIOps (Marketing) AM US - Recording

BMC Helix - The Service Management Platform 23.3 (APAC/India) - Q&A - Slides - Recording

BMC Helix ITSM On Prem Deployment Walk Through - Q&A - Slides - Recording - Education

Building a Future-proofed Solution: The Transition from Custom Remedy Applications to BMC Helix Platform (Marketing) - Recording

Ask The Experts - BMC Client Management (BCM) - Q&A - Recording - Education

BMC Helix Data Manager - Best Practices - Q&A - Slides - Recording - Education

BMC Helix Discovery - Learn About Discovery Visual Query Builder (New Feature !) - Q&A -Slides - Recording - Education

Discovery OnPremise - Adminstration Best Practices - Q&A - Slides - Recording - Education

BMC Helix Intelligent Integrations - Optimizing Data Streams For Business Growth -Q&A - Slides - Recording

January

Data Migration Tool (DMT) Load Overview & Best Practices - Q&A - Recording - Slides

Ask The Experts - OnPremise ITSM Deployment & Migration - Q&A - Recording - Education

Transform Service Desk Agent Experience With Innovation Suite Based Consoles (EMEA/US Session) - Q&A - Recording - Slides - Education

Optimizing Package Deployment with BMC Client Management - Q&A - Recording - Slides - Education

BMC Client Management Integration With Track-it - Best Practices - Q&A - Recording - Slides

Transform Service Desk Agent Experience With Innovation Suite Based Consoles (APAC/India Session) - Q&A - Recording - Slides - Education

BMC Discovery - Kubernetes Discovery Essentials - Q&A - Recording - Slides

For Any Training Taken up we will apply a 15% Discount, please quote: COEWEB15FY25 (For Web based training)

* Note: Education Sales Reps may offer discounted pricing after approvals.

For Any education associated to these webinars please reference the webinar/course to the following contacts:

*When speaking with a sales rep please confirm the source for the request to enable us to track and provide future needs

Education Rep for for AMERICAS

Vanvixa Inthalsay

[email protected]

Education Rep for for EMEA

Mario Medina Luque

[email protected]

Education Rep for for LATAM

Luis Corona

[email protected]

Education Rep for for APAC

Bhavana Kshirsagar

[email protected]

Completed Webinar Series 2023

Find Here

Completed Webinar Series 2022

Find Here

Completed Webinar Series 2021

• ITSM Find Here
• TrueSight Operation Management Find Here
• Remedy Force Find Here

In today’s fast-paced digital world, the ability to find solutions independently is more important than ever. Companies are increasingly focusing on empowering their users to self-serve, providing them with the tools and resources they need to solve problems on their own. This approach not only enhances user satisfaction but also streamlines support processes, making them more efficient and effective.

The Power of Self-Service Technology

At the heart of this self-service revolution is technology. Imagine having a personal assistant available 24/7, ready to help you with any issue you might encounter. This is the promise of self-service technology. With a few taps, you can access a wealth of information and resources designed to help you resolve issues quickly and efficiently.

Key Resources for Self-Serving

To make self-service a reality, companies are offering a variety of resources. Here are some of the key tools available:

• Subscriber Page: A dedicated page where users can manage their subscriptions, update their information, and access personalized content.

Home - Documentation for BMC Helix Subscriber Information - BMC Documentation

• BMC Product Documentation: Comprehensive documentation that provides detailed information about products and services, helping users understand and utilize them effectively.

Dashboard - BMC Documentation

Engaging with the Community

Self-service isn’t just about technology; it’s also about community. Engaging with peers and experts in community forums can be incredibly valuable. Users can share knowledge, ask questions, and get answers from others who have faced similar challenges. This collaborative approach fosters a sense of community and support, making the self-service experience even more enriching.

BMC Community Home - BMC Software

Continuous Learning and Improvement - BMC Support: How to Use BMC Community

To ensure users are always up-to-date with the latest information and best practices, companies offer live and recorded webinars. These sessions provide deeper insights into products and services, helping users stay informed and make the most of the tools available to them.

Submitting and Managing Support Cases - BMC Support: How to Create a Support Case

Even with the best self-service tools, there may be times when users need additional support. In such cases, the ability to submit and manage support cases efficiently is crucial. Clear instructions on how to submit a new support case and track its progress ensure that users can get the help they need without unnecessary delays.

Empowering users to self-serve enhances user satisfaction by providing quick and easy access to solutions while also streamlining support processes. 

In an environment where efficiency is key, BMC Helix Virtual Agent offers a powerful solution to streamline service requests and enhance user experience.

What is BMC Helix Virtual Agent?

BMC Helix Virtual Agent leverages generative AI chat and knowledge solutions to bring intelligent self-service to life. It enables end users to request services and resolve issues through a conversational interface, using natural language processing. This AI-driven chatbot is designed to understand user needs, automate responses, and handle routine requests, ensuring quick and effective resolutions.

Key Benefits

1.      Reduced Service Desk Calls: By automating responses and handling routine requests, BMC Helix Virtual Agent significantly reduces the number of calls to the service desk, allowing IT staff to focus on more complex tasks.

2.      Faster Issue Resolution: The Virtual Agent understands user needs and automatically creates cases, speeding up the resolution process.

3.      Enhanced User Experience: Users can interact with the Virtual Agent in a conversational manner, making the process intuitive and user-friendly.

4.      Comprehensive Service Management: Integration with the BMC Helix Digital Workplace Catalog provides a seamless flow of information, ensuring a holistic approach to service management.

5.      Real-Time Support: The Virtual Agent provides immediate assistance, helping users resolve issues quickly and reducing downtime.

How It Works

When an employee describes their request, the Virtual Agent intelligently understands their needs, handles case creation, and service requests. It can also search for relevant knowledge articles on behalf of the users. This is achieved through the integration of the Digital Workplace Catalog with the Virtual Agent using the Helix ITSM connector, allowing for efficient communication and service fulfillment.

Getting Started

To integrate BMC Helix Virtual Agent into your organization, follow these steps:

1.      Configure the Digital Workplace Catalog: Set up the catalog to communicate with BMC applications using the Helix ITSM connector.

2.      Create Services: Use the catalog to create services that leverage the Virtual Agent for handling requests and issues.

3.      Deploy the Virtual Agent: Make the Virtual Agent available to end users, enabling them to request services and resolve issues through a conversational interface.

For detailed guidance on integration, you can refer to the BMC Documentation

Advanced Features

·      Customizable Chatbots: Tailor the Virtual Agent to meet specific business needs with customizable responses and workflows.

·      Analytics and Reporting: Gain insights into service requests, usage patterns, and resolution times with comprehensive analytics and reporting tools.

·      Integration with Third-Party Tools: Seamlessly integrate with CRM systems, telephony, social media, and more to provide a unified service experience.

BMC Helix Virtual Agent revolutionizes IT service management by providing a seamless, efficient and user-friendly experience. It not only enhances service delivery but also improves overall operational efficiency, making it an invaluable tool for modern IT environments.

For more information and to get started with BMC Helix Virtual Agent, visit the BMC Helix Virtual Agent - BMC Software