Customer expectations are evolving, and so are we. At BMC, our focus has always been on helping customers realize value faster, and with Succedo, our new AI assistant for Customer Success, we’re taking that commitment forward. 

Succedo is built to simplify the way we work together—removing complexity, accelerating outcomes, and ensuring that every step of your journey with us is clear and impactful. 

How Succedo Helps You Succeed:

• Value visibility: Generate summaries that highlight results delivered. 
• Personalized learning: Recommend resources tailored to your needs. 
• Smarter insights: Analyze sentiment to better understand customer priorities. 
• Efficiency: Faster search and backlog prioritization to keep progress on track. 

Helping You Achieve More 

By reducing manual effort and providing meaningful insights, Succedo makes interactions with BMC more seamless, transparent, and outcome driven. It’s about enabling faster decisions, sharper focus, and stronger results. 

This is just the beginning. With ongoing enhancements, Succedo will continue to evolve—making Customer Success more efficient and value-focused for every customer. 

Join the Conversation! 

How Has AI Helped You in Your Success Journey? 

We know AI is transforming the way we work, but every experience is unique. We’d love to hear from you. How has AI helped you achieve better outcomes, make decisions faster, or simplify your work? Share your insights, stories, or tips in comments so we can all learn from each other and grow together as a community. 

At Helix Career Cafe, we believe every career journey is worth sharing. This space highlights inspiring stories of professionals who have carved their path with Helix, offering motivation and insights to the community

In this edition, meet Dnyaneshwar — a certified Helix specialist whose story inspires growth and learning.

When it comes to mastering the BMC Helix ecosystem, Dnyan stands out as a true expert. With deep hands-on experience across Remedy/Helix Development and ITSM consulting, he has built a reputation for solving complex challenges and driving digital transformation for enterprises.

From AR System Server and Helix ITSM to Smart IT, Digital Workplace, Business Workflows, Dashboards, and Portfolio Management, Dnyan’s expertise spans the entire Helix suite. His ability to connect innovation with real-world IT service management needs makes him a trusted partner and advisor in the Helix community.

Whether it’s architecting solutions on the Helix Innovation Suite, integrating systems through the Helix Integration Studio, or enabling data-driven insights with Helix Data Manager, Dnyan continues to empower organizations to unlock the full potential of their ITSM landscape.

He is one of our Top Contributors for the community for August Month.

Say Hi to Dnyaneshwar Nanaware

He took the time to share his remarkable career journey with us,

1. How did you get started with BMC Helix and the community?

I started my career with BMC Remedy/Helix After I finish my Masters in 2015. I was trained on Remedy 7.6.04 and 8.1 in my first company as trainee engineer and since then my journey started with BMC Remedy/Helix.

To be honest I was not active on BMC Community earlier but after 2020-21 Joining the BMC community gave me direct access to experts, shared experiences, and problem-solving discussions that accelerated my learnings and exploration.

2. What advice do you give to someone just starting with Helix?

Start small but think big. Focus first on mastering the core/basics of AR(now a days its called Innovation Suite). Once Base of basics is built then gradually explore other areas of Helix. And its a continuous learning process, you can't stop learning if you want to stay in race.

Leverage your internal technical channels and the BMC community —no question is too small, and you’ll be amazed how much practical knowledge you can gain from other's experiences.

3. How has being part of the community helped your own professional growth?

It has been a catalyst for growth. I’ve learned new approaches, stayed updated on product enhancements, and even contributed back through discussions and knowledge sharing. The community has also helped me build a network of like-minded professionals, which is invaluable for brainstorming solutions.

4. What hobbies or passions keep you busy outside of work?

I enjoy photography, video editing and driving - these give me a chance to slow down(not on the road off course), observe details, and recharge creatively. I also love exploring emerging technologies or features in product in my free time.

5. If you weren’t in tech, what field would you love to be in?

If I weren’t in tech, I would love to be in the field of Ayurveda and Naturopathy. The science of natural healing, balance, and understanding how our health is connected to rhythms of the earth and sun fascinates me. Just like technology aligns processes for efficiency, Ayurveda aligns the body, mind, and environment for harmony. Exploring how nature’s cycles influence human well-being would be my alternative passion.

6. Do you have a favorite book, movie, or quote that inspires you?

My favourite quote is ‘System never lies.’ 

If something isn’t working, it usually means there’s something we have missed, misconfigured, or provided incorrectly to the system. This mindset keeps me grounded, helps me troubleshoot with logic, and reminds me that technology is consistent—it’s our inputs and assumptions that need closer inspection.

7. One app you can’t live without.

Microsoft onenote—It’s my digital brain 😄 From jotting down quick solution ideas to maintaining project notes and certification prep material, it helps me stay organized and never lose track of thoughts and to dos.

8. Dream travel destination? ✈️

I would love to travel across all the amazing places in India that have deep historical backgrounds and scientific connections. I’m fascinated by hidden places that make you wonder, ‘How was this even possible centuries ago?’ Along with that, one of my dreams is to visit each and every fort of Chhatrapati Shivaji Maharaj, as they are not just monuments but living examples of strategy, architecture, vision and resilience.

9. Hidden talent? 🎶

Its hidden from me as well .lol.

I actually enjoy working when things are escalated and everything is burning😄

10. What final message would you like to share with the BMC Helix Community?

Keep exploring, keep sharing. The true strength of the Helix ecosystem lies not only in the product but in the community that supports it. Every contribution—big or small—makes the ecosystem stronger.

11. What’s your go-to productivity hack that others might find useful?

Time blocking. I dedicate focused hours for deep work (like solution design or troubleshooting or building something) . It helps reduce context-switching and boosts efficiency.

12. Which Helix feature do you think is underutilized but very powerful?

Innovation Studio.

I know there will be more enhancements coming in IS which will make it quite powerful tool to use.

To wrap it up on a high note

His LinkedIn About section is worth a visit; it’s packed with deep insights and Helix skills.

You can also Follow him on Community by visiting his profile and clicking on Follow

Helix Career Cafe is about celebrating people like Dnyaneshwar — and you too. Would you like to share your journey with us? Comment below or reach out to me at [email protected]

Hello Community,

You have made a smart investment in BMC Helix—now let's make sure it becomes one of those decisions you look back on and feel really good about. The reality is, even the best technology in the world won't transform your business if your team isn't fully on board and using it effectively.

That's exactly why we created BMC Helix Adoption Advisory Services. We've seen too many organizations struggle with the gap between "we bought the software" and "our people are actually getting value from it." Our adoption advisors? They're the folks who've been in your shoes and know how to help you cross that bridge.

What Are Helix Adoption Advisory Services?

Helix Adoption Advisory (HAA) Services are designed to help you accelerate adoption, enable new use-cases, and deliver value faster. Whether you're launching a new solution, expanding usage, or optimizing existing capabilities, our advisors are ready to help.

You can request these services through your Customer Success Manager or by contacting [email protected].

Meet Your Global Adoption Experts!

Our Helix Advisory Team is built to accelerate adoption for customers across the globe with regional expertise and personalized guidance:

The Americas Team, led by Hugo Gracia, partners with customers across North and South America.

The International Team, led by Steven Egan, partners with customers throughout EMEA and APAC.

Together, these teams bring a wealth of experience and insight to help you drive meaningful adoption and measurable outcomes.

When to Engage HAA

Here are some common scenarios where customers benefit from HAA Services:

• Launching a new Helix solution and need help with adoption planning
• Expanding usage and want to ensure best practices are followed
• Facing adoption challenges and need expert insights to course-correct
• Reviewing new features/enhancements and producing adoption plans to deliver additional value

Note: Engagements are typically based on specific use cases and usually require a defined scope and timeline. We will review your requirement to assess readiness and coordinate next steps.

How can Helix Advisors help?

No two customer's adoption paths are the same. That’s why our approach is tailored to your unique starting point, business objectives, and priorities. When you engage with HAA, an experienced Adoption Advisor will work with you to understand your current status and define a path forward that supports your goals.

Based on this discovery call, we’ll deliver a customized engagement that may include:

• Adoption assessments to evaluate current usage and identify opportunities
• Product demos to showcase capabilities and inspire use cases
• Enablement sessions to build internal knowledge and confidence
• Best practice workshops to align with proven strategies
• New feature release alignment to help you stay ahead of the curve

Often, engagements include a combination of these elements to ensure a comprehensive and impactful experience.

We're committed to helping you succeed with BMC Helix, and our team is ready to support you at every turn.

To discuss your goals and learn how our Helix Adoption Advisory Services can make a difference, simply get in touch with your Customer Success Manager or email us at [email protected]

We are excited to share that BMC has been named a Leader in the 2025 Gartner Magic Quadrant for Service Orchestration & Automation Platforms (SOAPs)! 🎉

This recognition highlights our strong vision and proven ability to help enterprises orchestrate success with Control-M and Control-M SaaS.

With Control-M, organizations can:

• Simplify and automate complex workflows
• Gain end-to-end visibility across hybrid and multi-cloud environments
• Accelerate innovation with built-in orchestration and scalability

At BMC, we believe automation is at the heart of driving agility, resilience, and growth. Being recognized as a Leader by Gartner reinforces our commitment to helping customers achieve extraordinary outcomes through automation and orchestration.

📖 Read the full report here: Access the report

We want to thank our amazing customers, partners, and this vibrant community for your continued trust and support—you inspire us to keep innovating every day. 🚀

Hello BMC Community!

Did you know there’s a hidden gem in your profile that can help you connect, recognize talent, and shine in the community? Say hello to endorsements! ✨

Endorsing skills is a quick, fun way to show appreciation for your peers’ expertise—and it only takes a click! Here’s how to make the most of it:

1. Spot the talent 👀

Browse a user’s profile in community and check out the “Knows About” section. See a skill that impresses you

2. Add the Topic

Add the topic which the person knows about & just add.

That’s it! You just endorsed their expertise. Easy, right?

3. Help others discover experts 🌟

Your endorsement not only recognizes someone’s skills but also helps other community members quickly find knowledgeable pros.

💡 Pro Tip: Endorse regularly! Celebrate others’ skills, keep your profile up to date, and build a stronger, more connected community together.

Hey everyone! 

Our community isn’t just a platform it’s the heartbeat of everything we do. Whether it's sharing ideas, solving challenges, or driving innovation, our members are at the center of it all. That’s why we recently launched a community survey—to hear directly from you about what’s working, what’s not, and what we can do better. 

First, a big thank you to everyone who participated. Your responses were thoughtful, honest, and incredibly insightful. We received a balanced mix of positive reinforcement and constructive suggestions, and we appreciate both equally. Your feedback not only validates our efforts but also highlights the areas where we can elevate your experience. 

At the heart of our community lies a commitment to continuous improvement and collaboration. Last quarter, we reached out to our members through our regular community survey to better understand your experiences, needs, and expectations — and we’re incredibly grateful to everyone who took the time to share their feedback 

What You Loved ❤️ 

We’re thrilled to hear what’s working well! Here are some highlights from your positive feedback: 

• “The community where each and every problem gets solution.” 
• “I find a lot of valuable information here from experienced IT people; the BMC documentation is plentiful but since it is so big it can be difficult to navigate.” 
• “A great source of information on real time issues from various experts.” 
• “It is a good source of information regarding BMC products” 

Where We Can Improve ⚙️ 

We also heard your concerns loud and clear. Here are a few areas you told us need attention: 

• Search functionality could be more intuitive 
• Revamping our ideas program to better communicate how feedback gets actioned 
• Making notifications easier to spot and timelier. 

We’re actively addressing these areas to ensure a better experience for all. 

What’s Next 🚀 

As we continue to grow together, we remain committed to evolving the community experience in meaningful ways — guided by your feedback and insights. 

Here are a few key areas we’re focusing on next: 

• Highlighting valuable content 
• Spotlighting impactful contributors 
• Improving the search experience  
• Refining content discovery 
• Revamping our ideas program 

Together, we’re building more than a platform — we’re shaping a thriving, collaborative space for all. 

💬 Got ideas or feedback of your own? We’re listening — join the conversation in the comments and help shape what’s next. 

Thank you! 

BMC Community team