BMC Helix Remedyforce

Make your IT department a key enabler of digital transformation and a strategic business partner. Designed with the needs of mid-size businesses, BMC Helix Remedyforce cost-effectively addresses the full range of ITSM requirements with the stability, scalability, and security your business demands, plus the modern experience today’s users expect.

• Comprehensive, easy-to-implement ITSM
• Built on Salesforce—the #1 scalable, secure, and stable cloud platform
• Insight and visibility through dashboards, reporting, and analytics
• Intelligent, omni-channel experience for agents and users
• Smart Business Practices for service requests, incidents, and lines of business (IT, HR, Facilities)
• Simple, value-based pricing

Once you have a modern service desk aligned to the business, BMC Helix Remedyforce can extend your ITSM to ITOM, giving you visibility and control of all your endpoints and assets.

• Out-of-the-box ITIL^® content
• Automated agentless discovery
• Dependency mapping between applications and services
• Lifecycle management to track availability and optimize investments
• Remote management to solve device issues
• CMDB automation through normalization and reconciliation across multiple data sources

BMC Helix Remedyforce makes the power of artificial intelligence, machine learning, and automation accessible and affordable through easy-to-add modules. Deliver intelligent omni-channel experiences throughout the service portfolio, improving accuracy and customer experience while reducing costs.

• Smart Suggestions for Agents match and automatically resolve multiple related tickets and match relevant knowledge articles, service request templates, and broadcasts to incidents
• Smart Suggestions for Users automatically suggest the most relevant resources when a user enters a ticket, reducing support costs and increasing user satisfaction
• Enable collaboration via Chat, Chatter, Salesforce Mobile, and Salesforce Communities