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We help ensure your implementation meets your business requirements and user expectations, from data validation to end user training and everything in between.
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Overview
Deliver personalized, engaging, and multichannel service delivery experiences, ensuring your employees get the help they need anytime, anywhere.
Transform your digital workplace and drive employee productivity
Deliver efficient workflows and employee-centric interactions, fostering collaboration, engagement, and operational excellence across your organization.
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UNIFIED EXPERIENCES
Centralize services and tools in a single platform for simplified access and better decision-making.
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EASY COLLABORATION
Bring teams together in real-time to resolve issues quickly and efficiently.
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SCALABLE DESIGN
Build reusable, branded templates for use across business and IT departments to ensure consistency and scalability.
Elevate collaboration for faster case resolution and innovation
Improve teamwork with intuitive tools and real-time features that enhance productivity across business and IT environments.
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TAILORED FOR ROLES
Build hubs designed for specific business needs like legal, finance, and human resources.
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DATA-DRIVEN OPTIMIZATION
Use analytics to monitor and improve the effectiveness of your team interactions and outcomes.
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AI-POWERED SOLUTIONS
Incorporate chatbots and swarming techniques to resolve cases quickly and effectively.
Boost productivity with intelligent, AI-driven automation
Automate key processes with innovative solutions to enhance accuracy, improve employee workflows, and accelerate case resolution.
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INTEGRATED AI/ML TOOLS
Deploy automated insight that learns and adapts for faster, more precise information delivery.
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PROACTIVE USER ENGAGEMENT
Automate notifications and updates to keep users informed of ongoing case progress.
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MULTICHANNEL SUPPORT
Facilitate issue resolution in preferred languages and channels, ensuring seamless user experiences.
Customer Success
Learn how BMC Helix supports you at every turn.
Customer Success
Learn how BMC Helix supports you at every turn.
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What our customers are saying
"BMC Helix Digital Workplace extends the power of digitization and automation to our service desk. That means higher-quality service for our employees and agents, and enhanced productivity for the service desk.”
Viradeth Manixab
IT Systems Management | Helsana
Analyst Report
What experts have to say about BMC Helix Digital Workplace
Learn how modern ITSM solutions can improve your bottom line
Datasheet
BMC Helix Digital Workplace
Create comprehensive digital employee and user experiences quickly, easily for improved multichannel engagement across devices.
Video
Experience the Future of Work with BMC Helix
BMC Helix increases employee engagement and agility delivering fast, accurate service that drastically improves the employee work experience.
White Paper
The State of the Digital Workplace and What’s Next for Enterprises
New IDG survey underscores the importance of keeping employees connected and productive wherever they are.