OVERVIEW
90%
successful root cause identification
60%
faster incident resolution
75%
increase in operational efficiency
Achieve successful, accurate, and fast outcomes, even in a complex enterprise environment.
DYNAMIC USER EXPERIENCE
Maximise ITSM productivity and effectiveness, promoting individual excellence and seamless collaboration.
GENERATIVE AI
Unleash AI assistive features to gain new insights, manage complexity and risk, and build organizational knowledge.
BUILT ON THE BMC HELIX PLATFORM
Harness dynamic service models to give complete visibility into the technology landscape.
Use powerful AI technology to identify issues earlier and drive a smarter response.
INTELLIGENT PRODUCTIVITY
Respond quickly and insightfully to emerging issues with AI-driven incident correlation.
NAVIGATE ENTERPRISE COMPLEXITY
Harness powerful ServiceOps integrations to deliver automated causal analysis and AI-driven best action recommendations for resolution actions.
UNLEASH INNOVATION
Build increased organizational confidence in DevOps through AI-driven risk analysis across the enterprise.
Use powerful integration capabilities and easy-to-use innovation tools to place ITSM at the heart of your wider business processes.
DYNAMIC CONNECTIVITY
Integrate seamlessly with hundreds of external tools through BMC’s integration platform as a service (iPaaS).
LEARN FROM YOUR DATA
Gain powerful insights and analytics from your ITSM data and more with BMC Helix dashboards
LOW CODE/NO CODE
Deliver new service innovations and easily integrate them into ITSM by harnessing BMC’s powerful and easy-to-use development platform.
Use Cases
In the modern workplace, customers need to be able to access technology support wherever they are, and whatever they are doing. BMC Helix ITSM enables you to create world-class, omni-channel service experiences for your users, integrating self-service and empowering service agents to deliver the best possible human-led support.
Learn more about BMC Helix Digital Workplace
Use Cases
How we support customers
We help ensure your implementation meets your business requirements and user expectations, from data validation to end user training and everything in between.
How we support customers
Customer Success
Péricles Nascimento
Systems Coordinator, DTISS
Analyst Report
