BMC Helix

Service Management

Elevate self-service through always-on agentic AI support to lower costs and drive vastly improved customer experiences.  

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BMC Helix ITSM: AI-driven IT service management for the modern enterprise

BMC Helix Virtual Agent: Chat and knowledge solutions for intelligent self-service

BMC Helix Customer Service Management: Exceptional customer experiences for improved brand loyalty

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Employee Engagement and Enterprise Service Management (ESM)

Deliver an instant and frictionless employee experience. 

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BMC Helix Enterprise Service Management: Personalized experiences, faster outcomes, and more time for your employees

BMC Helix Digital Workplace: Intuitive and engaging self-service and multichannel experiences

BMC Helix Business Workflows: Modern, customized case management built for service owners

AIOps and Observability

Discover, monitor, remediate, and optimize with AI agents designed for unprecedented business service reliability and holistic visibility.

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BMC Helix Discovery: Comprehensive visibility and control over IT assets and services

BMC Helix Operations Management with AIOps:  Automated root cause analysis and remediation, service-centric monitoring, and advanced event management 

Netreo: Enterprise-grade network observability and management

BMC Helix Continuous Optimization: Predictive resource optimization and right-sizing intelligence for service assurance

SecOps and Compliance

Reduce risk and streamline responses to regulatory requirements.

Vulnerability resolution, minimized disruptions, and reduced threat exposure  

Always-on monitoring of software, IT assets, and business services  

 Improved visibility and automated reporting for IT, SecOps, and service management teams 

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